Jen Sepso

Lead product design for enterprise and consumer platforms from discovery through implementation, with a focus on operational workflows, information architecture, and AI-enabled products.

• Designed a connected examination workspace for a federal regulatory platform, bringing institution, issue, evidence, workpaper, and review workflows into one end-to-end experience.
• Led UX design and workflow architecture for an AI-assisted power-grid planning platform, working with engineers and domain experts to turn evolving requirements into practical workflows and interaction models.
• Developed the Legibility Audit, a practical method for testing what complex prototypes actually communicate before stakeholder or user review.
• Established recurring design office hours for federal client teams during a separate engagement, coaching designers on guided product audits, Figma variables, design systems, and day-to-day design practice.
• Worked across product, engineering, executives, and subject-matter experts to find the model beneath fragmented requirements and turn ambiguity into testable workflows, object models, and implementation decisions.

Independent product and design practice alongside full-time roles.

• Directed more than 100 engagements from early strategy through production, balancing client leadership with hands-on design.
• Built small cross-disciplinary teams of designers, developers, writers, and production partners around the needs of each project.
• Delivered digital products, campaigns, and identity systems across healthcare, culture, media, consumer products, education, and nonprofit organizations.

Creative lead for civic information and voter-engagement products serving New York City voters.

• Designed and delivered the multilingual NYC Voter Guide, distributed to more than 8.6 million residents in five languages.
• Led design of the Annual Voter Analysis Report for New York City leadership, including the Mayor, City Council, Public Advocate, Comptroller, and Borough Presidents.
• Built reusable production systems that shortened delivery cycles while maintaining accuracy across digital and print.
• Integrated accessibility and WCAG standards into public-facing civic information products.
• Created informational materials for underserved audiences, including survivors of domestic violence, formerly incarcerated people, and people experiencing homelessness.

• Directed the company rebrand and mobile product redesign, contributing to a 223% increase in mobile sales.
• Improved information architecture, conversion flows, and mobile usability in close partnership with engineering.

• Managed digital programs with budgets up to $500K across more than 35 clients.
• Led responsive redesigns of legacy websites from concept through launch.