✶ open to interesting problems

Complex systems.
Suspiciously clear interfaces.*

Regulated platforms, grid-planning tools, education operations, and one socially complicated thermostat. The work is dense, messy, consequential. A little intimidating. The good stuff.

* The complexity is real. The confusion is optional.
enterprise ux: still not cute, much less painful  ✶  ai outputs are hypotheses, not answers  ✶  context switching is a design problem  ✶  settings screens are the real product  ✶  reconciling conflicting requirements with a cat butt on the keyboard  ✶  no newsletters, ever  ✶   enterprise ux: still not cute, much less painful  ✶  ai outputs are hypotheses, not answers  ✶  context switching is a design problem  ✶  settings screens are the real product  ✶  reconciling conflicting requirements with a cat butt on the keyboard  ✶  no newsletters, ever  ✶  
PAPER A — TESTING WHAT A PROTOTYPE COMMUNICATES
The Legibility Audit: Testing AI Artifacts With AI

Do not ask AI whether the prototype is good. Ask what it thinks the prototype means. Developed on a live enterprise project, the method takes about twenty minutes and gives ambiguous product logic somewhere visible to land before the meeting does it for you.

PAPER B — DIAGNOSING OVERLOADED REQUIREMENTS
Collision Prototyping: The Overload Was the Test

Putting every requirement into one prototype doesn’t produce a design. It produces the argument the team needs to have. Maximize to diagnose. Subtract to design.

SELECT CLIENTS, COLLABORATORS, AND EMPLOYERS — LOGOS WITHHELD, EGOS INTACT
NY Fed Synchrony CareCredit Penske Walgreens CoinDesk Marvel Pentagram Pepsi New Balance Ben & Jerry's Lincoln Center Cedars-Sinai Univision Kaplan NYC Votes
Blue State Digital Method Hitachi FullBloom Catapult Learning GlobalLogic SPP The Fresh Market amfAR NYC iHeartRadio Hot 97 African Wildlife Foundation Loblaws Ocean Spray University of Toronto Honey CAA Lionsgate Partners HealthCare Teambuy.ca The Real Deal Osteoporosis Canada Bully Pulpit Interactive Anglican Diocese of Toronto MakerKids MLG Centennial College Gata Labs …plus the freelance era. Yes, that says diocese. Also: put Iron Man on bedsheets the year the movie came out. H&M bought the jeans. We'd be here all day.
jensepso@gmail.com
jen.wtf
short walks. long naps. woodsmoke. that is the whole bio.